We apologize for the mix up with your order. Please email our Customer Care team at support@viyvabeauty.com. Include your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get you order sent out as soon as possible!

Currently, we can only ship to customers in the United States.

Please email our Customer Care Team by emailing us at support@viyvabeauty.com within 14 days of delivery with your order number and a list of the missing items. Please make sure to include a photo of the items you did receive and a picture of your packing slip. We will get back to you as soon as possible.

Your package must have had an extra bumpy ride! Please email our Customer Care Team at support@viyvabeauty.com within 14 days of delivery with your order number, the names of the broken items, and a photo of the damaged items. We will get back to you as soon as possible.

Pre-Order is the ability to reserve a product prior to its official launch date. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs.

Unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

Orders are limited to three (3) units of each product per person.

No, once you place an order it is final.